配送ポリシー

This Shipping Policy describes how and when orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

We process orders on business days, excluding weekends and holidays. Processing times may vary depending on order volume, product availability, and verification requirements. Most orders are processed within one to three business days, but delays may occur during peak seasons or promotional events. Once your order is shipped, you will receive a confirmation email containing tracking information, if available.

We offer multiple shipping options, and estimated delivery times depend on the shipping method selected at checkout and your location. All shipping times are estimates and are not guaranteed. External factors such as customs clearance, carrier delays, weather conditions, or logistical issues may affect delivery timelines. We are not responsible for delays caused by carriers or circumstances beyond our control.

Shipping fees are calculated at checkout and vary based on the shipping method, delivery address, and the size or weight of your order. In certain cases, promotional free shipping may be offered, subject to specific requirements or limitations. Additional charges may apply for remote or hard-to-reach locations.

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, losses, or additional charges resulting from incorrect or incomplete addresses. If an order is returned to us due to an incorrect address or failure to receive the package, reshipping fees may apply. If the customer chooses to cancel the order instead of reshipping, the original shipping fee is non-refundable.

For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Customs processing may also cause delivery delays. We recommend contacting your local customs office for more information before placing an order.

In the event that a package is lost or significantly delayed, customers should contact us at name@thriftrum.com. We will assist in filing a claim with the carrier if applicable. Resolution times vary depending on the carrier’s investigation process. Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Customers should contact the carrier directly for assistance.

If your order arrives damaged, defective, or incomplete, please notify us within seven days of delivery. Providing clear photos and a description of the issue will help us resolve the issue promptly. Depending on the situation, we may offer a replacement, refund, or store credit.

We reserve the right to update or modify this Shipping Policy without prior notice. Any changes will take effect immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically to stay informed.

For any questions or concerns regarding shipping, customers may contact us at name@thriftrum.com.