返金ポリシー

This Return and Refund Policy explains the conditions under which customers may request returns, exchanges, or refunds for products purchased from our store. By completing a purchase on our website, you acknowledge and agree to the terms described in this policy.

We accept returns within 30 days from the date the order is delivered. To be eligible for a return, the item must remain unused, unwashed, and in the same condition in which you received it. All original packaging, tags, accessories, and documentation must be included. Items that have been altered, damaged through misuse, or show signs of wear are not eligible for return or refund. Certain categories of products, including but not limited to final-sale items, personalized items, intimate apparel, and hygiene-related products, are non-returnable unless they arrive damaged or defective.

Before sending any item back to us, customers must contact our support team at name@thriftrum.com to request authorization. Unauthorized returns may be rejected or may not be eligible for a refund. When submitting a return request, customers should provide their order number, a description of the issue, and clear photos if the product arrived damaged or defective. Once the return request is reviewed and approved, customers will receive detailed instructions on how and where to ship the item.

Customers are responsible for return shipping costs, except in cases where the returned item is defective, incorrect, or the result of an error on our part. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages. Returned items must be shipped back within the time frame specified in the return authorization email.

Once a returned item is received, it will undergo inspection to ensure that it meets the eligibility criteria. If the return is approved, a refund will be issued to the original method of payment. Processing times may vary depending on your payment provider or bank, and it may take several business days for the refund to appear in your account. If the original payment method is no longer available or cannot accept a refund, store credit may be issued instead.

Exchanges may be offered for the same product in a different size or color, subject to availability. If the desired replacement item is not in stock, customers may choose between receiving a refund or store credit. In cases of defective or incorrect items, we will cover the cost of shipping the replacement product to the customer.

Orders may be canceled within a limited period after purchase, provided that the order has not yet been processed or shipped. If the order has already been dispatched, cancellation may not be possible, and customers will need to follow the standard return procedure after receiving the item.

We reserve the right to refuse returns or refunds in cases of suspected misuse of our return policy, including excessive or fraudulent return requests. We also reserve the right to update, modify, or replace this Return and Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website, and it is the customer’s responsibility to review this policy periodically.

For any questions, clarifications, or return requests, customers may contact us at name@thriftrum.com, and our support team will be happy to assist.